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Privacy Policy

This Privacy Policy describes how Beyond Imaginations ("we," "us," "our"), the partnership firm operating Deckathon (deckathon.in), collects, uses, discloses, and protects the personal information of visitors and customers ("you," "your") who use our website or purchase our products. By accessing deckathon.in or placing an order with us, you agree to the practices described in this Policy.

1. Information We Collect

Information you provide directly: When you create an account, place an order, or contact us, we collect your name, email address, phone number, shipping address, and billing address.

Order and transaction information: Details of the products you purchase, order value, order history, and correspondence related to your order (including unboxing videos submitted for damage or missing-item claims).

Payment information: Payments on deckathon.in are processed through our third-party payment gateway partner. We do not collect or store your card, UPI, or net-banking credentials on our own servers; this information is handled directly by the payment gateway in accordance with its own security standards.

Automatically collected information: When you browse deckathon.in, we automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, and referral source, through cookies and analytics tools as described below.

2. Cookies and Tracking Technologies

deckathon.in uses cookies and similar tracking technologies to operate the website, remember your preferences, and understand how visitors use our site. We use Google Analytics (GA4) and Plausible Analytics to measure site traffic and usage patterns, and Google Tag Manager to manage these and other tracking tags. We may also use Google Merchant Center to display our product listings in Google Shopping and related advertising placements. You can control or disable cookies through your browser settings, though some features of the website may not function correctly if cookies are disabled.

3. How We Use Your Information

We use the information we collect to:

  • Process, fulfil, and deliver your orders
  • Communicate with you about your orders, including shipping updates and delivery issues
  • Respond to your queries, complaints, and return or refund requests
  • Improve our website, product catalog, and customer experience
  • Send you promotional communications, where you have consented to receive them
  • Comply with applicable legal and regulatory requirements

4. How We Share Your Information

We do not sell your personal information. We share it only as necessary to operate our business:

  • Logistics and delivery partners: We share your name, address, and contact number with Shiprocket, our shipping aggregator, and its network of courier partners (including Xpressbees and Delhivery) to fulfil and deliver your order. For pin codes not serviceable through this network, your details may be shared with India Post as a fallback carrier.
  • Payment gateway: Your payment details are shared directly with our payment gateway provider to process your transaction.
  • Analytics and advertising partners: Aggregated or pseudonymised usage data may be shared with Google (Analytics, Tag Manager, Merchant Center) and Plausible Analytics for website performance measurement and advertising purposes.
  • Legal and regulatory disclosures: We may disclose your information where required by law, court order, or governmental authority.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to process your orders, resolve disputes, and comply with our legal and accounting obligations.

7. Your Rights and Choices

You may write to us at help@deckathon.in to request access to, correction of, or deletion of your personal information, or to withdraw consent for promotional communications. We will respond to such requests within a reasonable time and in accordance with applicable law.

8. Children's Privacy

deckathon.in is not intended for use by children without the involvement of a parent or guardian. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information without appropriate consent, please contact us at help@deckathon.in and we will take steps to remove it.

9. Third-Party Links

Our website may contain links to third-party websites, including our payment gateway and courier partners' tracking pages. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies independently.

10. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:

Name: Shantanu

Designation: Grievance Officer, Beyond Imaginations (Deckathon)

Email: help@deckathon.in

We will acknowledge and address grievances in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on this page, and your continued use of deckathon.in after such changes constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at help@deckathon.in