This Shipping Policy describes how Beyond Imaginations ("we," "us," "our"), operating Deckathon (deckathon.in), processes, ships, and delivers orders placed on the Website. By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed and dispatched within 1–2 business days of order confirmation, excluding Sundays and public holidays. Processing times may vary during high-demand periods, sales, or festive seasons, and we will make reasonable efforts to communicate any significant delays.

2. Shipping Coverage

We ship across India. Delivery is subject to serviceability at your pin code by our shipping partners at the time of order.

3. Shipping Partners

We ship all orders through Shiprocket, our shipping and logistics platform, which manages order fulfilment through its network of courier partners, including Xpressbees and Delhivery. You may see Shiprocket's branding on your shipment tracking page and tracking communications, as it is the platform through which your order is tracked end-to-end. For pin codes not serviceable through this network, your order may be fulfilled through India Post as a fallback courier.

4. Delivery Timelines

Delivery timelines vary depending on your location and the courier partner assigned to your shipment, and typically range between 3–8 business days from the date of dispatch for most serviceable pin codes. Remote or non-metro locations, and orders fulfilled via India Post, may take longer. Estimated delivery timelines shown at checkout or on your tracking page are indicative and not guaranteed.

5. Shipping Charges

Shipping charges, if applicable, will be calculated at checkout based on your order value, product weight, and delivery location, and will be clearly displayed before you complete your purchase.

6. Order Tracking

Once your order is dispatched, you will receive a tracking link via email and/or SMS. You can use this link to track your shipment's status directly through Shiprocket's tracking page.

7. Delayed Deliveries

While we work with our shipping partners to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including weather conditions, courier operational issues, regional disruptions, or incorrect/incomplete address information provided at checkout. We are not liable for delays caused by such factors but will assist in tracking and resolving delivery issues wherever possible.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, with missing items, or incorrect items, please refer to our Return, Refund & Cancellation Policy for the applicable claims process, including the requirement of an unboxing video and the reporting window from the date of delivery.

9. Undeliverable or Refused Shipments

If a shipment is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal of delivery, we will contact you to arrange re-shipment, which may involve additional shipping charges, or process a refund in accordance with our Return, Refund & Cancellation Policy, at our discretion.

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or courier partnerships. The updated Policy will be posted on this page.

11. Contact Us

For any questions regarding shipping or delivery, please contact us at help@deckathon.in.