By placing an order on the Website, you agree to the terms set out below.

1. Order Cancellation

• Once an order is placed and payment is confirmed, it cannot be cancelled by the customer.
• Please review your cart, delivery address, and order details carefully before completing checkout, as orders enter processing immediately after confirmation.
• We reserve the right to cancel or refuse any order due to stock unavailability, a pricing or listing error, suspected fraud, or other operational reasons. In such cases, the full amount paid will be refunded to the original payment method.

2. Returns for Change of Mind

• We do not accept returns, exchanges, or refunds for change of mind, incorrect selection, personal preference, or any reason unrelated to a genuine issue with the product as received.
• All sales are final except as set out in Section 3 below.

3. Damaged, Defective, or Missing-Parts Claims

• We will only consider a claim where the product received is damaged, defective, or has missing parts, and the claim is supported by valid proof as described below.
• Reporting window: You must report the issue to us within 3 days of the delivery date shown on the courier's tracking record. Claims raised after this window will not be accepted.
• Required proof: A clear, continuous, unedited unboxing video is mandatory for every claim. The video must start before the sealed package is opened, without any pause or cuts, and must clearly show the shipping label/AWB number and the condition of the product and its components. Photos alone, or videos that begin after the package has already been opened, will not be accepted as proof.
• How to raise a claim: Email help@deckathon.in with your order number, the unboxing video (attached or as a shareable link), and a short description of the issue.
• Wrong item received: If the product delivered does not match what you ordered, the same reporting window and unboxing-video requirement apply.

4. Resolution

Once a claim is submitted with valid proof, our team will personally review it and reach out to you directly. Resolutions are handled on a case-by-case basis depending on the specifics of each order, and we will communicate the outcome and next steps to you individually after review.

5. Refunds

• Where a monetary refund forms part of the resolution of a claim, it will be credited to the original payment method used at checkout, typically within 5–7 business days of the refund being approved. Actual credit timing to your account may vary depending on your bank or card network.
• Shipping charges are refunded only where the original delivery itself was the basis of a valid claim under Section 3.

6. Not Covered

• Change of mind, buyer's remorse, or incorrect selection
• Claims submitted without a valid, continuous unboxing video
• Claims submitted more than 3 days after the delivery date
• Damage, wear, or defects arising after delivery due to mishandling, misuse, or normal wear and tear
• Minor cosmetic marks on outer packaging that do not affect the product itself, as described in our Shipping Policy

7. Contact Us

For any return, refund, or damage/missing-parts claim, write to us at help@deckathon.in with your order number and the required unboxing video, and our team will get back to you directly.